The BPO sector offers a wide range of careers, ranging from communication to highly specialised technical positions? It’s is a great industry choice for people wanting to develop their communication, leadership, technical, management, and organisational skills!
Here are some of the main job descriptions in the BPO sector
Job description: Designs, develops, modifies documents and tests, implements, installs and supports software applications and systems for the BPO sector Tasks Assessing, developing, upgrading and documenting…
Job Description: Outbound Call Agents are sales representatives. Their job is to promote and sell products to new and old customers over the phone. Training…
Job description: Provides expert response to complex customer enquiries according to agreed key performance indicators. About Call Centre Operators Inbound Call Centre Operators must have excellent…
Job description: Call Centre Managers hire, train, prepare and motivate their staff members to provide excellent service to customers. They set objectives, analyze call centre…
Call Centre team leaders are responsible for the day-to-day running of the business. They must ensure the highest level of quality customer care. They are…