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6. BPO Job opportunities

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"Our hiring managers look for the following qualities when hiring call centre agents:"

  • Energy and attitude are key
  • Tenacity and problem solving
  • Skill fit
  • Motivation and want to succeed
  • Attention to detail
  • Clear communication skills
  • Ability to retain knowledge
  • Flexibility – shifted environment

Tina Kleyn

Sr. Group Manager - HR - WNS Global Services SA Pty Ltd 

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