Pic kindly supplied by WNS
BPO is an industry that is accessible to a wide range of candidates - from those without any formal qualifications to graduates with diplomas, degrees, and even PhD's!
Although formal qualifications are not always required, there are academies that offer BPO training with formal, recognised qualifications. If you are serious about a career in BPO, then this is a good option to consider.
Professional training and qualifications: NQF levels 2-5