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A wide choice of career paths

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Some companies keep their business services in-house while others choose to outsource certain processes to external providers. These services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more.
A career in BPO could include anything from customer care and sales, to complex analytics and high-end business processes. Here is a breakdown of the main types of business services handles by contact centres.

INBOUND PROCESS OUTBOUND PROCESS
Enquiries Sales
Reservations Surveys
Customer Care Database Enrichment & other Data Services
Customer Experience Lead Generation
Order Taking Promotions & Activations
Technical Support Hotline Contract Selling
Event Coordination Appointment- Setting

 

KNOWLEDGE PROCESS FINANCE & ACCOUNTING PROCESS
Data Analytics Virtual Fractional CFO: Auditing & Financial Repository
Market Research Services Controllership
Business Research Services Back Office: Accounting Close Financial Reporting
Valuation & Fairness Opinions Back Office: Account Receivables
Reputation Management Back Office: Account Payables
Patent Research Services Back Office: Cash Reconciliation
Business Operations, Support, Analytics & Management Back Office: Payroll
Editorial Process
Design & Animation
Financial Research

 

SHARED SERVICES INDUSTRIES LEGAL PROCESS
Entertainment Document Review & Management
Software & Hi Tech Transcription Services
Energy & Chemicals e-Discovery
Banking, Financial Services & Insurance Litigation Support
Pharma, Life Sciences & Health Care Compliance Assistance
Retail & Hospitality Patent Support
Consumer Packed Goods/ Manufacturing Contract Drafting
Utilities & Telecommunications
Public Sector

 

OTHER PROCESSES
Debt Collection
Human Resources: eg: Healthcare Administration, Workforce Training, Retirement Benefits
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