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    BPO operations

    A wide choice of career paths

    Career PlanetBy Career PlanetApr 4, 2019Updated:Apr 16, 2019No Comments2 Mins Read
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    Some companies keep their business services in-house while others choose to outsource certain processes to external providers. These services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more.
    A career in BPO could include anything from customer care and sales, to complex analytics and high-end business processes. Here is a breakdown of the main types of business services handles by contact centres.

    INBOUND PROCESSOUTBOUND PROCESS
    EnquiriesSales
    ReservationsSurveys
    Customer CareDatabase Enrichment & other Data Services
    Customer ExperienceLead Generation
    Order TakingPromotions & Activations
    Technical Support HotlineContract Selling
    Event CoordinationAppointment- Setting

     

    KNOWLEDGE PROCESS FINANCE & ACCOUNTING PROCESS
    Data AnalyticsVirtual Fractional CFO: Auditing & Financial Repository
    Market Research ServicesControllership
    Business Research ServicesBack Office: Accounting Close Financial Reporting
    Valuation & Fairness OpinionsBack Office: Account Receivables
    Reputation ManagementBack Office: Account Payables
    Patent Research ServicesBack Office: Cash Reconciliation
    Business Operations, Support, Analytics & ManagementBack Office: Payroll
    Editorial Process
    Design & Animation
    Financial Research

     

    SHARED SERVICES INDUSTRIESLEGAL PROCESS
    EntertainmentDocument Review & Management
    Software & Hi TechTranscription Services
    Energy & Chemicalse-Discovery
    Banking, Financial Services & InsuranceLitigation Support
    Pharma, Life Sciences & Health CareCompliance Assistance
    Retail & HospitalityPatent Support
    Consumer Packed Goods/ ManufacturingContract Drafting
    Utilities & Telecommunications
    Public Sector

     

    OTHER PROCESSES
    Debt Collection
    Human Resources: eg: Healthcare Administration, Workforce Training, Retirement Benefits
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