4. BPO skills development

BPO Agent Development About the course This programme Provides first time managers with the basics of leading people and managing performance in a contact center…

Team Leader development is approached as a journey consisting of three phases: Phase 1: Step In – equips team leaders with essentials The phase consists…

Emerging Learning Professionals is a blended learning programme that aims to address intermediate to advanced L&D capabilities of learning professionals. The programme consists of 4…

Understanding customer service buzzwords Buzzwords. Those terms that everyone uses, that sound exciting or impressive, but not everyone is quite sure exactly what they mean. …

The South African English accent is generally regarded as one of the most neutral in the world. Unfortunately, while this is true for first language…