4. BPO skills development
Pic kindly supplied by Ucademy
BPO is an industry that is accessible to a wide range of candidates - from those without any formal qualifications to graduates with diplomas, degrees, and even PhD's!
Although formal qualifications are not always required, there are academies that offer BPO training with formal, recognised qualifications. If you are serious about a career in BPO, then this is a good option to consider.
Professional training and qualifications: NQF levels 2-5
Emerging Learning Professionals is a blended learning programme that aims to address intermediate to advanced L&D capabilities of learning professionals. The programme consists of 4…
Team Leader development is approached as a journey consisting of three phases: Phase 1: Step In – equips team leaders with essentials The phase consists…
BPO Agent Development About the course This programme Provides first time managers with the basics of leading people and managing performance in a contact center…
The South African English accent is generally regarded as one of the most neutral in the world. Unfortunately, while this is true for first language…
Understanding customer service buzzwords Buzzwords. Those terms that everyone uses, that sound exciting or impressive, but not everyone is quite sure exactly what they mean. …
Tips for successful chat sessions
When you chat with a customer in a shop, it’s usually easy to adapt your…
15 live chat tips to delight your digital customers
Live chat is fast becoming a leader in BPO customer service. We live in a…
10 things you should never say in a live chat conversation
In a live chat conversation, you can’t rely on tone of voice or facial expressions.…
The 3 simple steps of saying goodbye via live chat
First impressions are important. But saying goodbye is the final impression you make in a…