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4. BPO skills development

Pic kindly supplied by WNS

BPO is an industry that is accessible to a wide range of candidates - from those without any formal qualifications to graduates with diplomas, degrees, and even PhD's!

Although formal qualifications are not always required, there are academies that offer BPO training with formal, recognised qualifications. If you are serious about a career in BPO, then this is a good option to consider.

Professional training and qualifications: NQF  levels 2-5

BPO Agent Development

BPO Agent Development About the course This programme Provides first time managers with the basics of leading people and managing performance in a contact center…


Unlock your potential!  It’s time to Level Up! Ucademy is a leading accredited learning and development solutions provider in South Africa, creating access to skills,…