2. All about BPO


Are contact centre careers really that awesome?

Yes, they are!

Welcome to an industry that looks for people with the right attitude to work and who are committed to excel. In BPO you no longer work for just one region or company. You become a global citizen the day you become part of this industry.

Expect fast-tracked career growth and rewards for hard work and commitment.  A career in BPO can even include worldwide travel, for free, with the right outsourcer!
That’s a real perk! No tricks at all. Hard work will earn great financial rewards, professional recognition, tons of benefits and opportunities.  Contact centre specialization is a secure career choice in a growing industry.

5 reasons why BPO is a career of the future
1. Fast-growing industry in South Africa and the world
2. It’s an industry that offers many opportunities for career growth
3. Intensive training leads to all-round professional development
4. Opportunity to specialise in specific domains/industries
5. World class infrastructure creates a great long-term working environment

BPO stands for Business Process Outsourcing.

BPO is a growth industry in South Africa. It drives economic and social development and currently employs over 47 000 people. It is an industry brimming with opportunities for a wide range of talent. You may be surprised to bump into doctors, lawyers, chartered accountants, MBAs, and PhDs in the working environment.

So, what’s it all about?

You’ve probably heard about call centres (also known as contact centres), but this is only one part of the industry. South Africa is becoming a global leader in outsourced business services ranging from traditional voice contact centres to high-end analytics and other business services.

The 2 main categories:

  1. Voice: agents offer services by phone
  2. Non-voice: Where agents use technology such as webchat, email, video, and social media.

BPO stands for Business Process Outsourcing. 
Other names include Call Cente, Contact Centre and more recently, Business Process Management (BPM). This is because contact centre services are expanding and offering new management services to local and international customers. This means more growth and more career opportunities for us!