Technology is changing the way we work. Never before has there been such huge growth in such a short space of time. Many of the jobs we do today did not even exist when our parents were starting out in their careers. In a few years time there will be thousands of new jobs that don’t exist today. That is why it’s important to learn the skills that will allow you flexibility and choice when it comes to career growth.
You have the power future-proof your career prospects! If you take every advantage of every opportunity to learn new things and work on developing relevant skills, you will stand a greater chance of future career success.
A career in BPO offers you the opportunity to learn new skills and use them in a technology-driven work environment. The rapid growth of BPO’s in South Africa is expected to continue into the future with the adoption of digital and technology focussed solutions.
Contact Centre Skills are transferable to most other industries
With multiple channels of communication you will be up-skilled and future-skilled to the max! This will equip you to operate within any organisation or company.
The kind of technical Skills (competencies) that you can learn in this industry include;
- Telephone
- Internet
- IVR (Interactive Voice Response, also known as “touchtone”)
- Self- Service
- SMS (text messaging)
- Social Media: Facebook, Twitter, LinkedIn etc
- Web chat
- Smartphone Application Services
- Speech Self-Service
- Other: such as Voice to Data -Transcription
A More Awesome You!
Contact centres teach you technical skills that provide an advantage for your future success in the working world. Soft (and some not-so-soft, yet necessary) skills that you will learn include:
- Critical Thinking
- Complex problem-solving
- Creativity
- Cognitive Flexibility
- People Management
- Negotiation
- Coordinating with others
- Emotional Intelligence
- Service Orientation
- Judgment
- Decision-making
With all those skills you’ll never have to worry about lack of experience or work opportunities!
Content contributor: Valerie Grace Roscoe
