BPO Agent Development
About the course
This programme Provides first time managers with the basics of leading people and managing performance in a contact center environment. Aimed at building lead associate capability, with specific focus on the transition from managing self to managing people.
| Module 1 | Retention management |
| Module 2 | Feedback and coaching |
| Module 3 | Team motivation |
| Module 4 | Preparing for internal promotion |
