BPO Team Leader Development Programme

Phase 1:

Step In – equips team leaders with essentials

The phase consists of five master classes aimed at giving TL’s day-to-day hard skills. 

Fundamentals:
Company Policies and Procedures
Coaching Principles and Practice
Lean Six Sigma
EQ

Phase 2

Excel – develops team leader capabilities

The phase focuses on development of the soft and technical skills required to effectively lead and manage a team. 

Personal Effectiveness:
Problem Solving
Communication

Delivery Excellence:
Performance Drivers
Relationship Building with Clients
Management
Presentation for Impact

People Management
Positive Work Environment
Goals Settings & Effective Feedback

Phase 3

Level Up – develops the essentials required to be an        Operations Manager

This phase empowers HiPo team leader with operations manager essentials

Future Fit:
Change Leader
Being a Partner
Leading for Impact
Creating a Personal Impact
Financial Acumen