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    BPO Professional programmes

    BPO Team Leader Development Programme

    Career PlanetBy Career PlanetApr 2, 2019Updated:Apr 16, 2019No Comments1 Min Read

    Team Leader development is approached as a journey consisting of three phases:

    Phase 1:

    Step In – equips team leaders with essentials

    The phase consists of five master classes aimed at giving TL’s day-to-day hard skills. 

    Fundamentals:
    Company Policies and Procedures
    Coaching Principles and Practice
    Lean Six Sigma
    EQ

    Phase 2

    Excel – develops team leader capabilities

    The phase focuses on development of the soft and technical skills required to effectively lead and manage a team. 

    Personal Effectiveness:
    Problem Solving
    Communication

    Delivery Excellence:
    Performance Drivers
    Relationship Building with Clients
    Management
    Presentation for Impact

    People Management
    Positive Work Environment
    Goals Settings & Effective Feedback

    Phase 3

    Level Up – develops the essentials required to be an        Operations Manager

    This phase empowers HiPo team leader with operations manager essentials

    Future Fit:
    Change Leader
    Being a Partner
    Leading for Impact
    Creating a Personal Impact
    Financial Acumen

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