Call Centre team leaders are responsible for the day-to-day running of the business. They must ensure the highest level of quality customer care. They are…
Like most things in life that require a little discipline, saving money is easier said than done. Often, the most difficult part of it is…
Fact: Each and every one of us has self-esteem. Self-esteem is made up of the thoughts we have about ourselves and plays a role in almost…
South Africa is a popular BPO destination for international companies to outsource their business services. We currently serve markets such as the UK, USA, Australia,…
Inbound call center agents are on the front lines of customer service. They are entrusted with the demanding task of pleasing and appeasing customers. With…
Interested in a career in BPO? This your opportunity to get a foot in the door! Be the first in line for job alerts, training…
My Story I first fell in love with the BPO industry in 2004 when I was head-hunted by a contact centre in Cape Town who…
Which of these suits you best? INBOUND PROCESS OUTBOUND PROCESS Enquiries Sales Reservations Surveys Customer Care Database Enrichment & other Data Services Customer Experience Lead…
Action Aid (AA) is a global movement of people working together to further human…
The Thoalana Enterprise Programme is one of SAB Foundation’s entrepreneur support initiatives with a particular emphasis on women, youth, people in rural areas and entrepreneurs…