Switchboard Operator / Telephonist

 

 

OFO No: 422301

 

 

 

 

Other names for Switchboard Operator:

  • PABX Operator
  • Phone Centre Operator
  • Shift Telephonist
  • Telecom Operator
  • Telephone Operator / Attendant

What is a Switchboard Operator?

A Switchboard Operator is a professional person who manages the switchboard which is the telephone system used by the company.

Some Switchboard Operators may also be the company’s receptionist.  (See ‘Receptionist’ on our website for more details) 

Switchboards are usually used in large companies, hotels, factories and other settings where a large number calls are received. 

In very large companies, the Switchboard Operator is the first person to answer a call.  They will route the call to a receptionist in a department who will then, route the call to the intended staff member.  They also route internal calls from one staff member to another.

These days, switchboards are highly computerized. The Switchboard Operator focuses on answering calls and re-routing them to the correct person in the company.

They may also take messages and make calls on behalf of other staff members.

What does a Switchboard Operator do?

  • is responsible for the phone communications in the office
  • routes phone calls throughout the company
  • manages internal communications
  • meets people when they enter a building
  • takes messages
  • makes calls on behalf of other staff members

Are you . . . ?

  • a person with good sense of hearing?
  • good ay communicating?
  • a person with a good, clear speaking voice?
  • able to operate computers with confidence?
  • patient?
  • friendly?
  • professional?
  • responsible and reliable?
  • able to handle pressure?

How do I become a Switchboard Operator?

Most large companies would probably want you to have experience in switchboard operating or have the appropriate training.  See under ‘Receptionist’ on our website for more details.

PATH 1

  • National Certificate: Vocational: Office Administration – NQF Level 2
  • National Certificate: Vocational: Office Administration – NQF Level 3 
  • National Certificate: Vocational: Office Administration – NQF Level 4 

PATH 2

  • Learnership – Secretarial / Administration Services – Level 2 
  • Learnership – Secretarial / Administration Services – Level 3 
  • Learnership – Secretarial Administration Level 4 

TRAINING:

  • CLICK HERE to check for a training institution near you to see what they offer.
  • Make sure you understand their entry requirements for each course.
  • To avoid scams, make sure your institution is registered with the Department of Higher Education. 
  • CLICK HERE to check accredited Private Higher Education Institutions. 

 

OTHER CAREERS TO CONSIDER: Call Centre Agent … or … Event Co-ordinator

Is becoming a Switchboard Operator the right career choice for me?