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Ghadijah Du Toit: Senior Analyst

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JOB TITLE: Sr Analyst MIBI (Management Information & Business Intelligence)
COMPANY:  World Network Services (WNS)
TIME AT COMPANY: 7 years and 4 months


Meet Ghadijah Du Toit: Sr Analyst MIBI at WNS SA (Pty) Ltd.

“I started with the WNS family in 2012 and held various roles from being an agent right through to a team leader. I have since moved into the data science team and absolutely love the environment. I lead across 6 international campaigns from a reporting front and find what I do extremely rewarding.”

What do you love most about your job?

Every single day holds new challenges and opportunities to learn. It has been just under a year since moving into the MI environment and not once have I left work without learning something new.

How did you get into this position, and did you have any formal training or work experience?

I started off on a developmental role within the cube and with a lot of perseverance and the willingness of everyone here to teach, I managed to land a permanent position as a Sr Analyst

What challenges did you face along the way?

Moving into the world of data science I had zero experience and needed to grasp an entire new world in a short period of time.

Does your company offer training for career advancement?

Yes, it does. I have gone through plenty of these opportunities

What career path options are available to you in this industry?

There are many from database developers, to reporting managers, analytics analysts, visualisation & dashboard experts, software designing, graphic designing

Tell us about a typical day at work

No day is ever the same. I work in a continuously changing environment, but this is required to ensure we always deliver the best outputs. The people I work with are simply phenomenal and well the stress and pressure is very different. I do think we are the most engaged department across WNS.

Would you recommend this industry to other young people?

It is challenging and opens a wide range of opportunities for you to grow in not only in your career but as a person.

What advice would you give others to deal with work challenges?

Take the leap. From the outside the data science team seemed to be a male-dominated environment and out of my reach. But we are now lead by a strong, ambitious, woman.  I am well on my way to growing into the position I set my sights on. Way beyond what I thought was possible 12 months ago!

What has been your proudest work moment in the BPO industry?

Publishing my first client dashboard.

Do you have a role model or work mentor, and if so, how has he/she inspired and helped you to grow professionally?

I do, he is the person I turn to when it seems the world does not understand me. He is also the person that took the leap of faith in me and always willing to push me further than I ever imagined.  He is the reason I have come this far in my career.

How do you find balance between work and your private life?

With great difficulty. Honestly, when the pressure is on I tend to work a little too much, but I have learned to draw the line.

What is the NUMBER 1 tip that you have for young people considering a career in BPO?

It is going to be challenging, it is going to be nothing like you have ever experienced before, but don’t give up.
The biggest leap is breaking into the industry, like everything else in life, you will need to work hard and be prepared to sacrifice to reach your goals and get to where you want to be within the organisation.

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