10 common marketing mistakes and how you can fix them As a consultant, business growth strategist and results multiplier, I constantly encounter clients and prospects making one, some or all of the following common marketing mistakes: Mistake 1: Not testing all of your marketing ideas. Corrective action: Test and measure all of your marketing. Mistake 2: Small or medium-sized businesses who waste vast amounts of money on image and brand advertising. Corrective action: Run only Direct Response Advertising. Invest in advertising that highlights powerful benefits, a strong offer, providing powerful reasons why people must buy your products or services, plus…
Author: Career Planet
JOB TITLE: Analyst – MIBI (Management Information & Business Intelligence) COMPANY: World Network Services (WNS) TIME AT COMPANY: 4 years Meet Cody Adams: Analyst “I am 22 years old and have always been a technically minded person. I enjoy learning new things. My interests are coding or anything computer-related as well as playing baseball in my spare time.” What do you love most about your job? I love the fast-paced working environment and that I learn something new almost every day which helps me to grow in my career. That, and the people I work with, makes me WANT to…
Is BPO for you? Everyone has a dream to chase when it comes to careers Very few of us actually live our dreams. Some have the right education for it Few find the right opportunities Welcome to an industry that has open arms for every kind of qualification, skill set and experience.| From someone straight out of school to a highly qualified professional there is a role for everyone! All the industry looks for is the right attitude to work and a commitment to excel, because in the BPO industry you no longer work for just one region or company.…
JOB TITLE: Sr Analyst MIBI (Management Information & Business Intelligence) COMPANY: World Network Services (WNS) TIME AT COMPANY: 7 years and 4 months Meet Ghadijah Du Toit: Sr Analyst MIBI at WNS SA (Pty) Ltd. “I started with the WNS family in 2012 and held various roles from being an agent right through to a team leader. I have since moved into the data science team and absolutely love the environment. I lead across 6 international campaigns from a reporting front and find what I do extremely rewarding.” What do you love most about your job? Every single day holds…
Think about it… what are the few things that come to your mind when you need to make a career choice? a. Is the company you are evaluating a ‘brand’ or just any other player in the market? b. Will the organization offer you the right role and also allow you to grow considerably? c. Will the work culture align with you as a professional? There could surely be many more questions, but the above three usually feature as the top-most criteria. WNS is a brand to reckon with in the outsourcing industry. It is a pioneer in taking the…
Valerie Roscoe’s business development experience spans 23 years within the contact centre industry in South Africa, in the areas of business process management services. Her experience has been gained in servicing the hospitality, retails, advertising, and media publishing industry verticals within business development, brand ambassador, marketing, public relations and project management roles. Her enthusiasm and undying devotion to the industry is evident in her continuous efforts to offer services and products that equally enhance operational performance, and those that deliver on key skills development and job creation metrics, supporting BPO development in South Africa. Hologram Consulting is 100% woman-owned. It…
Answer: Although various institutions have different requirements, we have chosen the University of Johannesburg (UJ) to show you what degrees they offer with Maths Literacy. Usually, the mark required in Maths Literacy is fairly high: 60-70%. Below are the 2019 options. If you intend going to university in 2020, look out for the Open Days (often around April and May) and for the online prospectuses of UJ and other universities to see what Degree options they offer. NOTE: Any Science, Engineering, Technical Degrees and most Medical Degrees require Pure Mathematics plus Physical Science Extended degrees take 4 years instead of…
Job description: Call Centre Managers hire, train, prepare and motivate their staff members to provide excellent service to customers. They set objectives, analyze call centre metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers. About call centre managers If you thrive in fast-paced, customer-focused environments, are self-motivated and have great leadership skills, consider becoming a call centre manager. As the manager of a call centre (also called a contact centre) you’ll be responsible for the daily running and management of the centre. You’ll be responsible for meeting, and possibly setting, customer service targets…
Job description: About Telemarketing Do you love talking to people on the phone? Do you have a good, clear telephone voice? Are you persuasive? Could you sell honey to bees? If you said YES, YES, YES and YES – You might consider becoming a Telemarketer! A telemarketer is a kind of ‘sales’ person. They advertise the company by phoning other companies and/or private individuals to try and get them to buy the product or services of the company they work for. They could be selling products, services or even asking for donations for a charity organisation. Telemarketers can work in…
Job description: Provides expert response to complex customer enquiries according to agreed key performance indicators. About Call Centre Operators Inbound Call Centre Operators must have excellent communication and problem-solving skills and be able to assist clients with a positive and professional image. It is important for telemarketing staff to have excellent communication skills and to be confident and knowledgeable about their products. Becoming an Inbound Call Centre Operator is an in-house learning experience and requires dedication. Working hours are flexible and can involve shift times i.e. day shifts and then night shifts on a rotating schedule. Call Centre Operators are usually…