Call Centre team leaders are responsible for the day-to-day running of the business. They must ensure the highest level of quality customer care. They are…

Job description: Call Centre Managers hire, train, prepare and motivate their staff members to provide excellent service to customers. They set objectives, analyze call centre…

Job description: Provides expert response to complex customer enquiries according to agreed key performance indicators. About Call Centre Operators Inbound Call Centre Operators must have excellent…

Job Description: Outbound Call Agents are sales representatives. Their job is to promote and sell products to new and old customers over the phone. Training…

Job description: Designs, develops, modifies documents and tests, implements, installs and supports software applications and systems for the BPO sector Tasks Assessing, developing, upgrading and documenting…