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Types of contact centre work

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Which of these suits you best?

INBOUND PROCESS OUTBOUND PROCESS
Enquiries Sales
Reservations Surveys
Customer Care Database Enrichment & other Data Services
Customer Experience Lead Generation
Order Taking Promotions & Activations
Technical Support Hotline Contract Selling
Event Coordination Appointment- Setting

 

KNOWLEDGE PROCESS FINANCE & ACCOUNTING PROCESS
Data Analytics Virtual Fractional CFO: Auditing & Financial Repository
Market Research Services Controllership
Business Research Services Back Office: Accounting Close Financial Reporting
Valuation & Fairness Opinions Back Office: Account Receivables
Reputation Management Back Office: Account Payables
Patent Research Services Back Office: Cash Reconciliation
Business Operations, Support, Analytics & Management Back Office: Payroll
Editorial Process
Design & Animation
Financial Research

 

SHARED SERVICES INDUSTRIES LEGAL PROCESS
Entertainment Document Review & Management
Software & Hi Tech Transcription Services
Energy & Chemicals e-Discovery
Banking, Financial Services & Insurance Litigation Support
Pharma, Life Sciences & Health Care Compliance Assistance
Retail & Hospitality Patent Support
Consumer Packed Goods/ Manufacturing Contract Drafting
Utilities & Telecommunications
Public Sector

 

OTHER PROCESSES
Debt Collection
Human Resources: eg: Healthcare Administration, Workforce Training, Retirement Benefits
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