Hotel Manager



OFO No: 141101





Other names for Hotel Manager:

  • Backpackers Manager
  • Boarding House Manager
  • Duty Manager (Hotel)
  • Hostel Manager
  • Hotelier
  • Innkeeper
  • Lodge Manager
  • Resort Manager


What is a Hotel Manager?

A Hotel Manager is the person who is responsible for the entire running operations of a hotel.

Each department head, for example, Housekeeping, Kitchen, Reception etc will report to the Hotel Manager.

The Hotel Manager will not sit in an office all day but also move around the hotel to make sure everyone is doing their job and that the whole establishment is running smoothly.

What does a Hotel Manager do?

  • liaises with staff and hotel guests
  • tries to increase the hotel’s profit margins
  • makes sure everything is functioning well
  • observes and manages staff
  • makes sure the hotel (inside and out) is in good condition
  • organises repairs and upkeep where necessary
  • employs staff, fires staff
  • handles guest complaints
  • organises security for VIP’s
  • makes sure hygienic standards are followed
  • does admin: accounting, stocktaking, ordering supplies,
  • keeps up to date with local legislation
  • advertises and markets the hotel

Are you … ?

  • interested in the hospitality industry?
  • a peoples’ person?
  • able to manage and delegate people?
  • computer literate?
  • a good communicator?
  • organised?
  • willing to work long and unusual hours?
  • diplomatic?
  • a problem-solver?

How do I become a Hotel Manager?

Many institutions (universities and colleges) offer diplomas or degrees (BCom) in Hotel Management.

Some of these institutions are public and some are private.


  • Hospitality related qualification / workplace experience


  • Management / Business qualification / workplace experience


Diploma in Hospitality Management


  • Cape Peninsula University of Technology
  • Central University of Technology
  • Durban University of Technology
  • Tshwane University of Technology
  • University of Johannesburg
  • Vaal University of Technology
  • Walter Sisulu University



Diploma in Hospitality Management

Bachelor of Technology in Hospitality Management (BTech)

Workplace experience


Diploma in Hospitality Management

Bachelor of Technology in Hospitality Management (BTech)

Master of Technology in Hospitality Management (MTech)

Workplace experience



  • CLICK HERE to check for a training institution near you to see what they offer.
  • Make sure you understand their entry requirements for each course.
  • To avoid scams, make sure your institution is registered with the Department of Higher Education. 
  • CLICK HERE to check accredited Private Higher Education Institutions. 


Obviously, a Hotel Manager holds a very senior position at the hotel. This usually comes with loads of work experience in the hospitality industry as well as having a varied skill set. A lot of Hotel Managers will have some form of hospitality qualification. They might even have more than one.


A person might start out as a qualified Chef and after working in a hotel for a few years, move on up to Food & Beverage Manager and then onto becoming a Hotel Manager. During this time, the person may be doing online business management or other relevant courses to improve their skills. It will depend on how ambitious you are on how hard you push yourself.


OTHER CAREERS TO CONSIDERB&B Owner/Manager … or … Office Manager

Is becoming a Hotel Manager the right career choice for me?