An Accommodation Service Manager is the person who ensures that the hotel or guest house is running efficiently.

A B&B Manager / Owner is responsible for the day-to-day management of a B&B (bed and breakfast) and its staff. They are also in charge of al the planning, organising and directing all services, including front-of-house (reception, reservations, housekeeping etc).

A B&B Manager / Owner is responsible for the day-to-day management of a B&B (bed and breakfast) and its staff. They are also in charge of al the planning, organising and directing all services, including front-of-house (reception, reservations, housekeeping etc).

Butlers are back in fashion and are not only found in the homes of the rich and famous but are also found in hotels, resorts, on cruise ships etc. Trained Butlers can find work locally as well as internationally. A Butler is actually a ‘luxury’ servant! They can work for 1 person or work for an establishment and be in charge of all the serving staff.

A Concierge is a person, employed by a hotel, apartment or office building who generally meets and greets people at the front door. In very upmarket hotels, the Concierge is expected to organise and achieve ‘the impossible’ for the guests/celebrities, no matter how strange the request is.

A Day Spa General Manager generally works in a hotel, resort or safari lodge. They are in charge of the daily running of the spa as well as monitoring and managing staff, ordering stock and making sure that the guests/clients are satisfied with their spa treatments.

The Guest Liaison is a combination of receptionist, concierge and host/hostessing roles. The Guest Liaison (also known as a GL) is the central contact point for any guest requirements or needs within a hotel. The GL plays an important role in making sure that the hotel runs smoothly. Interested? Read on to find out more…

See under ‘TOURISM ENTREPRENEUR’ for more details.

A Bellman is employed by a hotel. After the receptionist, they are the next employee the guest encounters. They help guests with their luggage and show guests to their room. Bellmen are usually found inside a hotel while Porters usually work outside the hotel.

Hotel Housekeeping – see ‘Executive Housekeeping’ under Cleaning & Housekeeping on our website for more details.

A Hotel Manager is the person who is responsible for the entire running operations of a hotel. The Hotel Manager will not sit in an office all day but also move around the hotel to make sure everyone is doing their job and that the whole establishment is running smoothly.

A Hotel Porter is similar to a Hotel Bellman except that a Porter usually works outside the hotel and the Bellman generally works inside the hotel. A Hotel Porter needs to be neat and tidy and extremely professional because they are the very first person a guest encounters when arriving at a hotel. This job can be a stepping stone to bigger and greater things in the hotel industry.