Accommodation Service Manager



OFO No: 515101





Other names for Accommmodation Service Manager:

  • Hotel Service Manager
  • Bar Manager
  • Commissionaire Porter
  • Front Office Manager (Hotel)
  • Head / Front Office Porter (Hotel)
  • Head Housekeeper
  • Hotel Chief Steward
  • Hotel Concierge
  • Hotel Office Manager

What is a Accommodation Service Manager?

An Accommodation Service Manager or Rooms Division Manager is the person who ensures that the hotel or guest house is running efficiently.

They plan, organise, direct, control and evaluate the operations of an accommodation establishment.

They are employed by hotels, motels, resorts, bed and breakfasts, guest houses etc.

What does a Accommodation Service Manager do?

  • studies the operational procedures for each department
  • prepares budgets and checks incomes and expenses
  • designs pricing and promotional strategies
  • liaises with clients – the facilities for conventions, banquets, receptions and other functions
  • meeting guests
  • hires, fires and manages staff
  • designs training courses for staff
  • finds solutions for customer complaints
  • responds to enquiries
  • maintains facility, equipment and supplies

Are you …?

  • organised?
  • interested in the service industry?
  • people orientated?
  • good at planning?
  • good at managing people?
  • quality driven?
  • good at communication?
  • a problem solver?
  • good under stress?
  • computer literate?

How do I become an Accommodation Service Manager?

One can study a diploma or national diploma in Hospitality Management, or you can study a business degree.

Together with your qualification, work experience in the hospitality and a great skill set, you may be promoted into this position. It’s up to you to further your training and improve your skills.


  • Higher Certificate in Hospitality Management 
  • Advanced Certificate in Hospitality Management 
  • Managerial work experience


  • Diploma in Accommodation Operations and Services 
  • Managerial work experience


  • Diploma in Hospitality Management
  • Managerial work experience


  • Advanced Diploma in Hospitality Management 
  • Managerial work experience


  • Bachelor degree in Hospitality Management
  • Managerial work experience



  • CLICK HERE to check for a training institution near you to see what they offer.
  • Make sure you understand their entry requirements for each course.
  • To avoid scams, make sure your institution is registered with the Department of Higher Education. 
  • CLICK HERE to check accredited Private Higher Education Institutions. 


OTHER CAREERS TO CONSIDER:  Concierge … or … Food & Beverage Manager

Is becoming an Accommodation Service Manager the right career choice for me?