What is a Day Spa General Manager?
A Day Spa General Manager generally works in a hotel, resort or safari lodge.
They are in charge of the daily running of the spa as well as monitoring and managing staff, ordering stock and making sure that the guests/clients are satisfied with their spa treatments.
What does a Day Spa General Manager do?
- prepares for guests or clients’ arrival
- answers the phone
- takes reservations
- organises therapy timetables
- makes sure the workstations and treatment rooms are in order
- makes sure gift packages and stocks are neat
- accompanies guests and clients to their respective rooms
- completes client cards
- prepares teas and snacks
- tidies up rooms after treatments
- orders supplies and keeps track of stock
- deals with guest complaints
- makes sure the spa is run hygienically and according to safety standards
Are you … ?
- a person with strong inter-personal skills?
- a person with strong communication skills?
- knowledgeable about the spa industry?
- professional and reliable?
- cheerful and positive?
- a team player?
- able to manage staff?
How do I become a Day Spa General Manager?
Some Day Spa General Managers have worked their way up from therapist to this position, or from being a receptionist to this position.
You would need to learn on-the-job, all aspects of the running of the spa and have experience in this field before you can move up the corporate ladder.
Some training in beauty therapy will help, while training in hospitality management would be extremely advantageous. You can do some of these courses through colleges near you.
For more information – look under Beauty Therapist on our website.
- CLICK HERE to check for a training institution near you to see what they offer.
- Make sure you understand their entry requirements for each course.
- To avoid scams, make sure your institution is registered with the Department of Higher Education.
- CLICK HERE to check accredited Private Higher Education Institutions.
Is becoming a Day Spa General Manager the right career choice for me?