By Valerie Grace Roscoe. Valerie is a BPO industry expert and business consultant, who knows…
Understanding customer service buzzwords Buzzwords. Those terms that everyone uses, that sound exciting or impressive,…
Are you looking for rewards and recognition for your work? Well, South Africa won the…
The “Millennial generation” is named after all those that are born after 1990. This generation…
NQF 4: Further Education & Training Certificate: Contact Centre Operations NQF 4: (QUAL I.D: 71489)…
All the best contact centres offer competitive rates to their workforce in order to retain…
NQF 4: Further Education and Training Certificate: Generic Management NQF 4: (QUAL I.D: 57712) Offered…
NQF 5: National Certificate: Generic Management NQF 5: (QUAL I.D: 59201) Offered by A person…
The BPO Industry is made up of many different types of services. Some are customer-facing…
Emerging Learning Professionals is a blended learning programme that aims to address intermediate to advanced…