Technology is changing the way we work. Never before has there been such huge growth in such a short space of time. Many of the jobs we do today did not even exist when our parents were starting out in their careers. In a few years time there will be thousands of new jobs that don’t exist today. That is why it’s important to learn the skills that will allow you flexibility and choice when it comes to career growth. You have the power future-proof your career prospects! If you take every advantage of every opportunity to learn new things…
Author: Career Planet
Do you dream of a career that involves learning about different cultures and travelling? A job in BPO is a great way to start! With some BPO companies, worldwide travel for training and presentations at the client company base is just one of the perks of the job. Also, BPO skills are transferable to other countries – making it a good career choice if you plan to travel. In BPO you no longer work for just one region or company. You become a global citizen the day you become part of this industry. South Africa is becoming a favourite location…
By Valerie Grace Roscoe. Valerie is a BPO industry expert and business consultant, who knows everything there is to know about the ins, outs, ups and downs of the BPO industry! Before we go into more detail about the benefits of a career in Contact Centre, I am first going to bust some myths or untruths that are knocking about out there by sharing what I have been hearing for the past 23 years in the BPO industry. This information is important to help you make the best decisions for your future career path. Myth: “It isn’t a real career”…
Understanding customer service buzzwords Buzzwords. Those terms that everyone uses, that sound exciting or impressive, but not everyone is quite sure exactly what they mean. Unfortunately, buzzwords are surprisingly prominent in the customer service sector. By taking the time to understand the concepts behind the key industry buzzwords, you will give your customer service practices a boost. Here is a list of customer service buzzwords, and what they really mean. 1. Accessible customer service As customer service buzzwords go, this is one of the more straightforward terms. It refers to how easy it is for your customers to reach your business…
Are you looking for rewards and recognition for your work? Well, South Africa won the prestigious international “Offshoring Destination of the Year” award in 2016, presented at the Global Sourcing Awards, by the well-respected Global Sourcing Association, London, United Kingdom. This is also not the first time we have won, with the same award snapped up in both 2012 and 2014! We are known for our world-class customer service and experience as well as many other exceptional business processing skills. 8 Reasons to be proud to work in the South African BPO industry. South Africa ranks highly against our offshore…
The “Millennial generation” is named after all those that are born after 1990. This generation of workers is very different from past generations.The contact centre industry has developed some strategies to accommodate the evolving demands of this generation, including the need for immediacy. The BPO industry prides itself on fast-tracking careers for its talent. As a result, careers in the industry are taking off at a speed that is unmatched by most other industries. Promotions are intentionally fast-moving and quality workers are awarded the promotions and opportunities, along with the extra incentives or commissions as well as pay increases in…
NQF 4: Further Education & Training Certificate: Contact Centre Operations NQF 4: (QUAL I.D: 71489) Offered by This qualification is designed to meet the needs of those learners who want to progress and will assist those who make Contact Centre Operations their chosen career path. Management is a critical skill in the workplace – good leaders result in high performing teams and high performing teams achieve great success. This qualification will equip a new or existing contact centre leader to work more efficiently as a Contact Centre Team leader/Supervisor. Learning programmes included in this qualification: Learning programme 1 Introduction to…
All the best contact centres offer competitive rates to their workforce in order to retain and grow their valuable staff. Promotions are intentionally fast-moving and quality workers are awarded the promotions and opportunities, along with the extra incentives or commissions as well as pay increases in some cases. Most BPO process service types offer financial incentives and commissions for achieving beyond their agreed Service Level Agreement (SLA). Many of the captive and the very best outsourced centres will provide part or full medical aid, retirement fund, annual bonus and wellness and lifestyle programmes. Depending on the company you work for, …
NQF 4: Further Education and Training Certificate: Generic Management NQF 4: (QUAL I.D: 57712) Offered by The purpose of this qualification is to help new or aspiring managers or teams leads to acquire the knowledge, skills, attitudes and values required to execute the managerial functions of planning, organising, leading and controlling in any business environment, while practicing sound business ethics. Learning programmes included in this qualification: Learning programme 1 Learning programme 2 Learning programme 3 Learning programme 4 Learning programme 5 Learning programme 6 On achieving this qualification, the learner will be able to: Develop plans to achieve defined…
NQF 5: National Certificate: Generic Management NQF 5: (QUAL I.D: 59201) Offered by A person acquiring this qualification will be able to manage first line managers in an organisational entity. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values relating to leadership, managing finances, managing people and teams, managing conflict and managing change. Learning programmes included in this qualification: Learning programme 1 Professional Team Development Learning programme 2 Professional Conflict & Change Management Learning programme 3 Professional Human Resource Management Learning programme 4 Professional Management & Leadership Development…